15 Questions to Ask a Flooring Contractor Before Hire

Hiring the right flooring contractor can make all the difference in how your new floors look, feel, and perform over time. A professional installation ensures your investment is protected and that your flooring performs the way it was designed to. But with so many contractors out there, it can be hard to know who’s truly qualified and trustworthy.

The best way to find out is simple: ask the right questions before you sign a contract. Below are 15 key questions to ask a flooring contractor before hiring, along with insights on what to look for in their answers.



1. Are You Licensed, Bonded, and Insured?

This should always be your first question to ask a flooring contractor. Licensing confirms that a contractor meets your state’s legal requirements, while bonding and insurance protect you from potential liability. A bonded and insured contractor ensures that if something goes wrong—like property damage or a worker injury—you’re not left responsible. Reputable flooring contractors will provide proof of coverage without hesitation.

2. How Much Experience Do You Have With My Type of Flooring?

Each flooring material—whether it’s hardwood, LVP, laminate, or tile—requires a different skill set and set of tools. Ask how much experience the contractor has with the exact product you’re installing. A company that specializes in your flooring type will understand the material’s unique needs, from proper acclimation to the best installation methods. Experience directly impacts the quality and longevity of your new floors.

3. What is the Product Warranty, and What Does It Cover?

Flooring materials typically come with manufacturer warranties that cover defects or premature wear. However, not all warranties are the same. Ask the contractor to explain the warranty details and what actions might void it. For example, incorrect installation or the wrong cleaning products can sometimes invalidate coverage. A knowledgeable flooring contractor will help you understand how to protect your warranty and get the most from your investment.

4. What is Included in Your Written Estimate?

Before work begins, you should receive a detailed, written estimate. This document should outline all costs, including materials, labor, subfloor preparation, removal of old flooring, and finishing touches like trim or transitions. Transparency matters—vague quotes can lead to unpleasant surprises later. A professional contractor will provide a clear, itemized breakdown so you know exactly what you’re paying for.

5. How Do You Handle Unexpected Costs or Changes?

Even with the best planning, surprises can happen once old flooring is removed—like uneven subfloors, hidden moisture, or structural issues. Ask how the contractor handles these situations. Do they communicate changes right away? Will they provide an updated written quote before proceeding? Reliable contractors are upfront about how additional work is priced and will never move forward without your approval.

6. Who Will Actually Be Doing the Work?

Some contractors handle all installations with their own team, while others use subcontractors. It’s important to know who will actually be working in your home. Ask whether the crew members are employees or subcontractors, how they’re trained, and who will supervise the project. The best contractors maintain consistent oversight and communication throughout the job to ensure quality workmanship.

7. How Long Will the Project Take From Start to Finish?

A clear project timeline helps you plan around the installation and avoid unnecessary disruptions. Ask about estimated start and completion dates, as well as potential factors that could affect the schedule—like material availability or drying times for adhesives. Keep in mind that certain flooring types, such as solid hardwood, may require extra time for acclimation or finishing. A trustworthy contractor sets realistic expectations and keeps you informed if delays arise.

8. How Do You Prepare and Flatten the Subfloor?

Subfloor preparation is one of the most critical yet overlooked aspects of flooring installation. Even the best flooring will fail if the subfloor isn’t level, clean, and dry. Ask how your contractor plans to inspect and prepare the subfloor. Will they repair damage, grind down high spots, or use leveling compound where needed? Proper preparation ensures your floors feel solid underfoot and prevents issues like squeaks or uneven joints later on.

9. Will You Move Furniture and Handle Cleanup?

It’s important to clarify what’s included in the scope of work. Some contractors include furniture moving, while others expect homeowners to clear the space beforehand. Ask if they’ll also handle appliance disconnection or large items like pianos. Additionally, confirm whether post-installation cleanup and debris removal are included. A professional flooring contractor leaves your home clean, tidy, and ready to enjoy.

10. How Do You Control Dust and Debris?

Flooring removal and installation can create dust, odors, and general mess. Ask how the contractor minimizes disruption during the process. Many professionals use dust containment systems, plastic barriers, or vacuums with filters to keep the workspace clean. They should also describe their daily cleanup procedures and how they’ll protect nearby rooms and furniture. A clean job site is often a sign of respect and professionalism.

11. How Do You Handle Transitions and Trim?

Transitions and trim are the finishing touches that make a flooring project look complete. Ask how these details will be handled—will they reuse existing baseboards, or install new ones? How will they match thresholds or transition strips to your flooring color? Small finishing details can make a big difference in the final look of your floors, so make sure you understand what’s included before work begins.

12. What Warranties Do You Offer on Your Installation Work?

Product warranties cover the flooring itself, but workmanship warranties cover how it’s installed. Always ask what kind of installation warranty your contractor provides. A confident professional stands behind their work with a written guarantee—typically about one year. This gives you peace of mind that if something goes wrong due to installation error, it will be corrected at no cost.

13. What Maintenance Will My New Floors Require?

Proper care helps extend the life of your flooring and maintain its appearance. Ask your contractor for guidance on cleaning and maintenance routines specific to your material. For example, certain hardwood finishes need specialized cleaners and techniques, while vinyl or laminate floors require different care products. A reliable contractor will also advise you on what not to use—such as harsh chemicals or excessive water—that could damage your floors or void the warranty. They'll also be able to tell you how floors change over time and what to expect in the future.

14. How Do You Communicate Progress and Updates During the Project?

Clear communication makes the entire installation process smoother. Ask how your contractor provides updates—whether through phone calls, text messages, or daily on-site check-ins. You should also know who your main contact person is throughout the project. Open communication ensures you’re always aware of progress, potential issues, and next steps, reducing stress and confusion along the way.

15. What Sets Your Company Apart From Others?

This final question gives the contractor an opportunity to describe their values, customer service approach, and attention to detail. You’ll get a sense of what makes their work unique—whether it’s their installation precision, product knowledge, or long-standing reputation in the community. The best flooring professionals focus on quality craftsmanship and customer satisfaction, not just price.

Why These Questions Matter

Your flooring installation is a long-term investment. These important questions to ask a flooring contractor help you evaluate not only technical expertise but also the contractor’s communication, professionalism, and reliability. When you take the time to choose the right professional, you’re protecting your home, your budget, and the beauty of your new floors for years to come.

About Rejuvenation Floor & Design

At Rejuvenation Floor & Design, we believe your flooring project deserves clarity, craftsmanship, and the kind of customer care that stands out from the moment you walk into our showroom. As a full-service flooring store in Portland, Oregon, we offer a wide selection of hardwood, luxury vinyl, laminate, and other flooring options—along with expert guidance to help you choose the perfect material for your space.

But we’re much more than a retail flooring showroom. Our team provides professional flooring installation, ensuring your new floors are installed with precision, proper preparation, and long-term durability in mind. Whether you’re updating a single room or installing flooring throughout your home, our installers follow industry best practices so your investment performs beautifully for years.

We also specialize in flooring restoration and refinishing, helping homeowners breathe new life into worn or aging hardwood. From minor repairs to full sanding and refinishing, our craftsmen restore floors to their original beauty while enhancing their resilience and lifespan.

Above all, we encourage homeowners to ask questions, compare options, and feel confident in their choices. Transparency, communication, and quality workmanship guide everything we do—because your floors are the foundation of your home, and they deserve to be treated with care.

Ready to Start Your Flooring Project?

If you’re planning new flooring and want to work with a trusted professional, contact Rejuvenation Floor & Design today for a free estimate. We’ll walk you through your options, answer every question you have, and ensure your flooring is installed beautifully and built to last.